What should I do if I no longer remember my password?
If you can no longer remember your password then upon registration you can select 'Forgotten Password'. This will send you an email to reset your password.
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I didn't receive my reset password email
Forgotten password emails can sometimes take up to 5 minutes to come through. If you still haven't received it after this period, please check your spam/junk folder to make sure it isn't there. If you still haven't recieved your forgotten password ...
Understanding route information
The information is refreshed each night, and transport providers should check for updates regularly, or daily during peak periods. Information is no longer shared with transport providers by email. Route information lists Current and future route ...
How can I delete a user I invited?
You can delete a user you have invited by selecting to manage your account and navigating to the Users page.On this page, select the actions button of the user you wish to delete. Select to delete the user. Once this has been done, all the users ...
Understanding passenger loading lists
The information is refreshed each night, and transport providers should check for updates regularly, or daily during peak periods. Information is no longer shared with transport providers by email. The information should be interpreted and used on ...
How does the LAN application process work?
Transport Providers can submit a LAN Application at any time via the Passengers & Services tab and choosing the New Variation button. There are 3 steps required for you to submit a LAN Application: 1. Choose whether your LAN Application is for a new ...