I didn't receive my reset password email

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• What should I do if I no longer remember my password?

  If you can no longer remember your password then upon registration you can select 'Forgotten Password'. This will send you an email to reset your password.

• I didn't receive my verification email

  Verification emails can sometimes take up to 5 minutes to come through. If you still haven't received it after this period, please check your spam/junk folder to make sure it isn't there. If you still haven't recieved your verification email, please ...

• How do I change my email address?

  You can update your email by logining into the site and viewing your profile. On the profile page, you will be able to change your profile information. Press the 'Save' button after you have made the changes to make sure they are updated succesfully.

• Why do I need to verify my email address?

  We want to grant access to the right people/organisations, so we ask for verification to ensure people say who they are.

• How long will it take ECC to provide a signed LAN application?

  Timeline – additional information Day 1 draft to ECC (via EBSR@essex.gov.uk) The 28 Local Authority advanced notice period starts as soon as ECC receive the registration document, not the day it was sent. The operator should complete the first page ...